visible range of a tiled image in Story Map

[MarkFleming]

I was using a custom aerial image from 2015 for a web map application. Now I have a new image for 2017. After tiling the new image at the highest level of detail (19, room) and publishing it as a hosted tile layer, and replacing the old image, I find can’t zoom in as close as I could on the old image. Does anyone know why? The old and the new images have almost the same visible ranges. I have tried setting the visible scale of the layer in the web map, but this does not solve the problem.

Might it be the visible range of the image in ArcMap before sharing as a tile layer?

[KellyGerrow]

Hi Mark,

The scale range will be determined by the levels of detail specified in your basemap. If you are using the new tiled map service as your basemap, try comparing the levels of detail to see if there is a difference between your old basemap and new basemap. Feel free to share links to the services on this post if you want me to look into this further.

-Kelly