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Network Analyst not honoring time window ends

Question asked by aroust on Jul 11, 2017
Latest reply on Jul 17, 2017 by aroust

Is there a setting in Network Analyst that can force a vehicle routing problem to consider the service time at each location and make sure that the delivery is completed within the time window? I have three locations in my current solution that arrive within the time window specified, but the delivery time goes longer than the site's delivery window. Example:

 

Location A has a delivery window of 8 am to 12 pm

The solution has a truck scheduled to arrive at 11:55 am.

The unload time is 20 minutes, so the delivery team will actually be there until 12:15 pm, which violates the delivery window.

 

I need my crews to be finished with their delivery before the time window closes. Is there a way to tell Network Analyst that?

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