2 Replies Latest reply on May 13, 2011 8:51 AM by SaintSimon

    Print to PDF - Frequently having to turn off option "Rely on system fonts only".

      I currently run on:

      ArcGIS 10 - ArcView
      Adobe Acrobat 9 Standard

      When I try to Print to PDF in ArcMap, the default options cause this error to prompt:

      When you create a PostScript file you must rely on system fonts and use document fonts.
      Please go to the printer properties, "Adobe PDF Settings" page and turn OFF the option "Rely on system fonts only; do not use document fonts."

      The figure will not Print to PDF until I go into the preferences to uncheck the option as instructed.
      It seems this issue has occurred with all existing MXDs that I have worked on in 9.3.1, I don't recall this "Rely on system fonts only" option in 9.3.1, and I definitely don't recall getting prompted [halted] with this error.

      Anyone know how to stop ArcMap from prompting this error or to automatically have all mxd files to have this option "unchecked"?

      Any help is appreciated. Please reply if you also have encountered this issue.

      Thank you!
        • Re: Print to PDF - Frequently having to turn off option "Rely on system fonts only".

          Some observations and questions:

          1.  When you "print to PDF" you're using ArcMap's printing functionality to a "virtual printer" - in this case provided by Adobe Acrobat.  You will need to contact Adobe's technical support for issues you are having with this functionality as it is wholly their product.
          2.  ArcMap has built-in Export to PDF functionality which may meet your needs.  Is there a specific reason you are not using it?
          • Re: Print to PDF - Frequently having to turn off option "Rely on system fonts only".
            Jeremy, thank you for your prompt response!
            1) I have yet to bring this up with Adobe customer support. I have come to realize that the setting can permanently be changed for all future [new mxds] but any existing mxd that I have created back when I was using 9.3.1 has automatically checked on "Rely on system fonts only" - [this is what results in the error prompt]. It is only when I check off the setting and save the mxd, the Print to PDF function works. But this is something I can resolve with what you recommend: to bypass this completely by using "Export to PDF".

            2) Yes, originally in the past the reason I have resorted to "Print to PDF" as opposed to "Export to PDF" dealt with the issue of point symbols [in my case its usually well symbols] using ESRI Fonts. Even though I have the option selected to "Embed All Document Fonts", I would have non-ESRI workstations displaying strange character types [which my understanding is do to the ESRI font library missing from that workstation]. This was a past fluke and I just tested "Export to PDF" with the "Embed All Document Fonts" checked on and this does not seem to be the case anymore.
            I would hope there is some work around to avoid seeing this error so frequently if I use the option to print to a virtual printer, but in the meantime I will use the export to PDF option. Thank you!