ArcGIS 10 crashes

Discussion created by evan_g on May 17, 2011
Latest reply on Jul 25, 2011 by jeremy_wright-esristaff
Hello, I did a fresh install of ArcGIS 10 yesterday on Windows XP, and installed the latest service packs. However, the program is crashing when I do the following:

- In ARCMap, when I "Add data from ArcGIS online", the program crashes if I try to close the dialogue box, or when I try to add data.

- If I add a basemap, delete that basemap, then try to add another basemap, it causes Windows to crash (Blue Screen of Death).

The program is essentially unusable if I cannot add data. These crashes happen every time I attempt them. Any idea how to solve this issue?