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Presuming your customer has moved to the online version, the plugin architecture is completely different. So you'll need to get the sdk from the resource center ... http://resources.arcgis.com/gallery/file/arclogistics
Feel free to post any questions you have here.
While it might not be good news to rewrite things, the online version does allow a better integration. For example, instead of just a button bar with tools you can add tabs, panels, tasks, buttons, etc. which will look identical to the "stock" items.
Thanks for reply. Is there any way I can mark your reply as "Answer" which may help other while searching that there is an answer available for selected Question.
I am new to this forum but using other sites , they offer "Mark as Answer" and that helps in finding solutions more quickly.