icons in infrastructure editing toolbar missing

Discussion created by robb_hodges on Mar 2, 2012
Latest reply on Mar 7, 2012 by robb_hodges
Recently, our IT dept renamed my user profile in windows (I'm on windows 7). They also set the my documents folder to be shared from a central server. I lost my Normal.mxt in the process, but was able to recover it from a saved image they had. However, whenever I load ArcMap, all of the tools in both the infrastructure editing and reporting toolbars show up labeled as Missing. I have tried uninstalling and reinstalling with no success. I tried deleting all the folders that I know to be associated with it with no success.

We logged in under a fresh profile (the Admin profile...I have full admin rights on mine though) and tried installing there. I brought up ArcMap and the tools all showed up.

Does anyone have any idea what to do here?