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The ArcGIS.com map viewer sends a query to the service to retrieve the attributes of the clicked feature. In your case, I'm seeing this error:
"Unable to perform query. Please check your parameters."
In searching the forums, this appears to be a bug with ArcGIS Server 9.3.1. The last post in this thread seems to suggest a work around. Another option is to upgrade your server to the latest version.
Querying a Joined Table
The error is described here:
However, if you can reconfigure your service to make popup work, popups don't currently support displaying attributes from related tables.
Hope this helps,