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It's happenig the same thing to me. How can I open a .pkinfo in ArcMap 10?
I had a similar problem. I opened ArcGISFileHandler and set it to used ArcMap to open layer and package files. I think this is what you're asking.
It can be found here.
C:\Program Files (x86)\Common Files\ArcGIS\bin
Now I've got the problem that when I open a map created using ArcGIS Online in ArcMap 10 it only shows the basemap and not any of the associated shapefiles.
I've run ArcGIS 10 (Desktop, Engine, Server) Service Pack 3 - English (http://resources.arcgis.com/content/patches-and-service-packs?fa=viewPatch&PID=66&MetaID=1807#intro) and I'm with the same problem: the .pkinfo opens in ArcMap but no shape file is included, only the basemap.
What can I do to get back a shape file that I've create in ArcMap and sent to ArcGIS online?
Regarding opening web maps in ArcMap, ArcMap doesn't currently support all the layer types that can be in a web map. Version 10.1 will support all the layer types in web maps including shapefiles, and when you open a web map in 10.1 layers based on shapefiles or other feature collections get converted into geodatabase feature classes.
Hope this helps,