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As an update this continues to not work and we have now noticed that the addressing is not working on the Public Information Center that we deployed either. It will place the push pin but not zoom in to the location and it throws this error on the screen: "TypeError: Cannot read property 'maximum' of null". We just moved these web apps to a new server so I was wondering if there was anything else I needed to update or install to make the java script perform correctly. I've checked the code against what's on arcgis.com and it all looks the same so it has to be a setting or an upgrade on my part. We are looking at deploying these apps to our citizens soon and it would be great to have them all working correctly. Any help would be much appreciated.
Okay I have answered my own questions by digging into the code, the reason why the My Government Services address locator wasn't working was because I had the config file pointing to an imagery basemap service that I have not published yet, when I set it to ESRI's imagery service the address location started working fine. The Public Information Center address tool was not working because the downloaded default.htm file had the zoom slider visibility set to false instead of true and the locator function references the zoom slider for zooming into locations, so setting that to true fixed that.