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Did you ever receive a response or find a solution?
When I created my map book, I was not able to use the option "Use page unit and scale". For me, it worked when I unchecked this option, then set the width and height by coordinate system units. You might try it this if you know the real world units (not map layout units) of the desired grid cell size.
Hi, I am having a similar problem. I am trying to create a grid with a scale of 1:800. I put in the output info, input is a city polygon, checked Generate Polygon Grid..., checked Use Page Unit and Scale, typed in 800 for Map Scale, typed in 1.25 inches and 1 inches for the Polygon Width and Height. Everything else I left to the default. The result was a grid that was 1:1340. What the heck went wrong??? How do I get a grid that is a specific scale? I need to make a unique grid for each project I work on. I want the grid to be based on the extent of the Data Frame. I need to be able to create specific scales for each grid.