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This does not seem like a generic bug. I check the legend for data exclusion and the symbol is included in the legend response.
By any change was the REST cache not cleared after the updated was made to the legend? If the cache is not cleared you could be seeing the cached response which does not contain this excluded symbol.
Yes, I manually cleared the cache while testing this. I also have the cache set to clear daily and I still don't see the data exclusion symbol. The Map Service is coming from a MSD file, would that make a difference vs. a MXD powered service?
Thanks again, Terry
I checked a msd based MapService and legend shows the data exclusion symbol. I am testing with 10.0 SP4+, so I am not sure if any recent changes could be helping. If you can send a repro case to ESRI Support, they can help troubleshoot this further.