Latest Contributions by ChristianHarder

Thanks Nathan I'll find you later. I knew Ken in any configuration couldn't be bothered with 3D gimmicks. But this is an actual good application: daytime vs nighttime population comparison that would look something like this terrible screenshot:   ... View more

Great MOOC guys even though the dog keeps eating my homework every week. I have some 100M GRID data with a population value. I have it open in ArcGIS Pro. How can I "extrude" the surface to show population in the Z-axis? ... View more

Is there a printed version of Lesson 9 available, as it is too cumbersome to read through 55 pages of a PDF file, and I don't have the resources to print something that large with the high resolution that the original textbook has. Hi fmurph, we don't normally offer this, but since you're having issues we can produce and send you a single printed copy of the chapter. What's your mailing address? Christian ... View more

Here is something you can try immediately courtesy of our tech support folks: "Without a crashdump it�??s hard to tell, but I�??m guessing it is crashing because hardware acceleration is on and they have an old, corrupt or otherwise compromised graphics driver or card. To turn off hardware acceleration, go to Customize->ArcMap Options->Data View tab and uncheck �??Enable Hardware Acceleration�?�.  Then try adding the basemap.  Alternatively, they could look into updating their graphics card drivers from the manufacturer�??s website but this is something most novice users don�??t like to do." Let us know if this resolves your issue. Christian ... View more

kripe535, Sorry you're experiencing a problem. We checked and there were no known issues with the Basemap servers over the past few days. Please let me know what version (including build # and any Service Packs) of the software you're running by going to Help-->About ArcMap on the file menu. While it should work with a Student version, another alternative would be to run the 90-day trial that came with the book. Also, can you check if any of the other basemaps behave in the same bad way? Christian Harder ... View more

Dave, I forgot to ask you a critical question: what version of ArcGIS are these computers running and what OS? Christian ... View more

Hi Dave, Sorry you're having that problem. Thanks for the head's up. This is not normal or expected. The basemap services are intended to be fast and responsive 24/7. We'll investigate it today and get back to you as soon as we learn something useful. Please include a phone number and direct email in your next post so we can reach you directly to troubleshoot. Thanks. Christian ... View more

Do you know which license level: ArcView, ArcEditor or ArcInfo? Christian ... View more

Hi Gregory, Are you running the ArcGIS Desktop trial software that came with the book or an installation from another source? Sorry you're still having the problem. Christian ... View more