Add one more frustrated user here... none of the solutions above worked:(
It is amazing how an immensely useful tool like this, that has existed for years, can keep being screwed up so bad. I am so tired of ESRI's "it works for us" or "well, it works sometimes" excuses... How many people would buy a car where steering wheel turns only one of the wheels, or if brakes work only half the time?
I think for the price we are all paying for the software, we deserve at least basic tools that work with some level of consistency...