Android Device Error: The server may not be responding or we encountered an unexpected error

[mgress12]

Hi Field Maps Users,

We are having issues using Field Maps on Android devices to connect to our Portal.

• Enterprise 10.7.1 installation
• Portal is configured with Windows Active Directory as the identity store
• Field Maps App ID is registered in our Portal

Error message on Android devices after entering our Enterprise URL.

• "Connection error - The server may not be responding or we encountered an unexpected error"

We can connect using our Portal URL in Chrome and other browsers on Android without issues. No certificate errors given. We have tried manually installing certificates on devices and it doesn't make a difference.

Field Maps successfully connects to our Portal on iOS devices. iOS prompts for credentials and allows log in.

Anyone have suggestions for how to address this on Android?

Thanks!

[ShannonJ]

I get a similar error to this when trying to log into arcgis online whether its through my organizations URL or the regular online log in. the error is "cannot connect to server." i cant find any threads with this error, so I'm posting it here. Hope we can get this resolved soon, it is starting to effect more and more users.

[MatthewMalone]

I ran into the error today on my Android phone (Galaxy S10, Android 12).  Grabbed a co-worker's iPhone and it worked fine on iOS.  Logged an incident with ESRI and noted that today's date (5/16/22) had been listed in the Modified field. 

I hope it gets addressed quickly as not everyone has access to an iPhone for our data collection.  Spring is HUGE for field collection as well, so we'd love to see a quick fix/patch.

Here's the bug reference again: https://support.esri.com/en/bugs/nimbus/QlVHLTAwMDEzODM0NQ==

[MatthewMalone]

Quick follow-up after a discussion with ESRI.  I admittedly didn't try the whole route of uninstalling/re-installing Field Maps on my Galaxy S10 (Android 12) phone, but that solved the issue.  When I was routed to the AGO login the error no longer appeared and Field Maps opened as expected. 👍

[EmmaSchultz1]

Hey - did the uninstall/ reinstall solution still work after using Field Maps for the first time after the re-install? It seems that Field Maps on my Samsung Galaxy only works for a couple of times after the install, then right back to the connection error. 

There always seems to be a new release of Field Maps in the spring, then it is so buggy for field work season... 

[RobertBorchert]

Make sure VPN is disabled.  Don't put to much faith in ESRI addressing it anytime soon. 

Make sure VPN is not set to be active as needed.

[AngelBarnett]

Same issue here, I can no longer login to the Field Maps App.

The app will also get stuck in a login loop for the ArcGIS Online account sign in.

This is having a very negative impact on our organization's workflow and forcing projects to be postponed.

Esri, please fix this issue ASAP

[MatthewMalone]

Quick update to my fix I mentioned earlier (e.g., uninstalling/reinstalling Field Maps).  

If I happen to close the app (swipe to shut it down) and try to open it up again, the connection error recurs.  The only solution I found was to uninstall and reinstall Field Maps each time I went to use it.  Yes, this still needs to be addressed.

[AngelBarnett]

Yes, same here. Reinstalling only works for the initial login. After closing the the app the error resumes

[DianaKalil]

Hello, are you using ArcGIS Online or ArcGIS Enterprise? By any chance is it a simple username and password or are you using SAML login?

[MatthewMalone]

I'm logging into our ArcGIS Online account with my username that I've had for around a decade.  Are you suggesting the error might be due to username and/or password length?