Yes, love IT. The best part is they call themselves GIS guys but they don't want to help with GIS stuff ever...the best part is their name is the "Center of Excellence." It's anything but.
I have the ArcInfo Advanced license and a license for the Network Analyst extension which is turned on.
I've looked through other problems with Network Analyst but couldn't find a solution; I usually search first before posting but haven't had any luck so far.