CS Companies Kelly Gerrow
Hi Wayne,
We had the same issue here. We noted that it happened after the April update to AGOL. We got our local distributors/vendors to assist us as we found this behaviour very odd.
The solution was in your Map document (MXD or APRX)
- You need to ensure that all your layers are turned on.
- Set a reference scale of 1:1500 (unsure why).
- Republish the service.
- This step we took to ensure that it wasnt the WebMap causing the issues. we created a web map
- Then we updated the Web App.
Our distributors/vendors were going to raise a bug with ESRI.
Hope this helps.
Thanks
Andrew