here are the steps Rachel
1. In Internet Explorer, click the Tools toolbar button and choose the menu command Internet Options.
2. Click the Advanced tab.
3. Click the Reset button.
4. The Reset Internet Explorer Settings dialog box appears.
5. Click the Reset button in the Reset Internet Explorer Settings dialog box.
6. Click the Close button.
7. Click the OK button and then:
8. Close all open Internet Explorer windows to restart Internet Explorer.
9. Restart the pc