Greetings
I have the same issue cache is not detected with ArcGIS 10.7.1. I have migrated the enterprise deployment from existing site to a new host provider . I used the webgisdr tool to restore the site , and i copied the cache from Provider A to provider B. the migration were successful. I copied the existing cache by overriding the cache directory /hosted cache once i start the map service it fails to detect the cache . I did a test by overriding the cache by re publishing and it works but the all existing map service failed to get the cache.
All the Map are published using ArcGIS pro.
Q1. Do copying the Cache works with ArcGIS Pro if the environment is different ?
Q2. What additional steps needs to be done for to check the Cache?
Q3.Why the cache fail to view in Javascript map from the Rest?
Q3.If I upgrade the release to 10.9.1 will it works?
I will apricate you support.
Ramla Shihab