Quick Capture App Automatically signing into AGOL user

[EmileeFreeman]

My organization is currently using shared devices to capture data via the QC mobile app. However, these devices have gotten stuck on the AGOL login, where it automatically signs into same user account without any password entry when you enter the organization's URL. Is there a way to clear out this user data so that it's not automatically signing in the same person every time? 

[JohnathanHasthorpe]

For built in accounts, the user just needs to sign out of the app:

Are you using SAML, IWA or PKI?

[EmileeFreeman]

IWA; The issue is that when they sign out, when prompted to log in again the app automatically logs that user back in without allowing for manual login of a new user.

[JohnathanHasthorpe]

Is this on Windows, Android or iOS?

[EmileeFreeman]

IOS

[JohnathanHasthorpe]

Hi Emilee, I'm not seeing this behavior. Could we get on a quick call to discuss?

Please email QuickCapture@esri.com and I'll send through an invite.

[VickyS]

@JohnathanHasthorpe, this is a bug in Quick Capture and Field Maps.  Do you know when this will be addressed by ESRI developers and fixed for all ESRI apps? 

Unable to sign out of FieldMaps - SAML & Android. - Esri Community

[ManuelRegalado]

We are experiencing the same behavior here with Quick Capture. To use a different login we have to reinstall the app. It is very frustrating.

We are using iPads and SAML.

We hope ESRI fixes this soon.