A colleague is having issues with location data in Survey123. It is a survey template (created in Survey123 Connect) that he has been using for c. six months with no issues. We have not made any changes to the survey template since he started using it. Last week, he reported that the location data boxes are blank and location data is not automatically recorded by Survey123. When I look at his data online, I can see that no location data has been recorded for the last few days.
He is using the Survey123 field app on a Samsung Galaxy Tab Active3. The location services are activated. When he clicks on the satellite icon in Survey123 he can see that it is picking up his location. He loaded the same survey onto a second device (same make and model). It worked for a few days but now he is having the same issue.
I am in the UK (he is not). I can see the same survey form on my Iphone 12 and there seems to be no problem with it. The location boxes have data in them and I can see the location has recorded when I check the data online. Does anyone have any suggestions as to what might be causing the issue?
