Server crashes when switch to https

[Vakhtang_Zubiashvili]

hello everyone

we have a problem about ArcGIS server 10.9, so the deal is: our server works fine with port 6080 when we have HTTP as a protocol, but it crashes as soon as we put Http and Https as protocol.

Server has problem with 6443 port machine status gets error "Error"

Failed to get the status of the server machine 'server.domain'. Could not connect to the ArcGIS component at URL 'https://server:6443/arcgis/admin/local/isAppServerStarted'. The ArcGIS component on that machine may not be running or the machine may not be reachable at this time.Error: Connection refused: connect

Code

500

we checked SSL certificate and it is not a problem with certificate. 

I would be grateful with any suggestions you have for me.

[Marten]

hi, can you get to: https://localhost:6443/arcgis/admin/ or http://localhost:6080/arcgis/admin/ ?

Also, can you verify the required ports are available on the server? See: Ports used by ArcGIS Server—ArcGIS Enterprise | Documentation for ArcGIS Enterprise

[Vakhtang_Zubiashvili]

hi @Marten , 

on 6080 port admin is accessible, but on 6443 it isn't   and all the ports are opened. 

[Marten]

Have you submitted a technical support request for this issue? That seems to be the best way forward.