ArcGIS Maps for Adobe Create Cloud - not able to sign in

[TLaddy]

I've been trying to sign in to the ArcGIS Maps of Adobe Creative Cloud plug-in so that my ArcGIS Pro maps will be compatible with the AIX export option and open in Illustrator.  I cannot sign in.  I do have a profession AGOL account, but it won't let me sign in.  When I click on sign in - NOTHING happens.  Very frustrating....  Please advise

I'm running Illustrator 28.4.1 - I just downloaded the newest version since the old one was not working as well.  

Thanks,

Tyler

[XingdongZhang]

@TLaddy I am sorry for the inconvenience of sign-in. The team has been trying to reproduce the issue in-house but has had no success. Could you please share some more information about your environment, including your OS version, its language, as well as the installation folder of your Adobe apps like Illustrator? A screenshot of the sign-in and any error you received also help. You may also try deleting the m4cc folder from the user profile folder and restart Illustrator/Photoshop:

For Windows: C:\Users\<username>\AppData\Roaming\m4cc

For macOS: MacOS/Users//Library/Application Support/m4cc

Please let us know if that doesn't solve the issue.