In the location with the shapefile, can you send a screenshot of all the shapefiles w/extensions?
The shapefile needs 3 different files to make it work correctly.
Here is an example of an exported shape file: Notice there are multiple parts to the file.
- .shp—The main file that stores the feature geometry; required.
- .shx—The index file that stores the index of the feature geometry; required.
- .dbf—The dBASE table that stores the attribute information of features; required
p/latest/manage-data/shapefiles/shapefile-file-extensions.htm
How was the file sent to you, zipped up or individual files?
--- George T.