Hi Ismael, I got some more feedback from the user around when the error happens and the text changes to jumbled characters, here was his response:
“When I import an image from my photo library into the report from the device, the problem of the jumbled characters keeps happening. I thought that maybe the problem was within the bunch of photos I kept inserting, which were not shot with my phone camera but imported from my PC after editing, so I also tried with images of my photo library which I had shot with my phone camera. The problem happened also with these images.
I noticed that the only photos that don’t seem to send the text crazy are the ones taken from within the app, using the camera button, which is something I don’t do much because I like to have a copy of the images in the photo library too.”
Not sure if this helps, the error seems to be related to attaching images from the photo library of the device, but works ok when taking them via the app camera.