Thank you. Two more questions, can you please let me know:
1. Are you using the default sign in option, where you connect to ArcGIS Online? Or, are you using the Enterprise login option, and connecting to a portal URL ?
2. You mentioned that the desktop application works fine. I assume you're referring to the Business Analyst Web application, that you access using a web browser on your laptop/desktop computer ?
Thank you.
- Debashish